Nanit Insights helps you identify sleep issues, so you can adjust and get back on track fast. Nanit tracks—and understands—sleep patterns, parent visits, room conditions and much more. Your new morning briefing. Every morning Nanit Insights delivers last night’s highlight reel. Plus a Sleep Score. So you’ll know instantly if baby’s.
Finally, you feel confident enough to let your child sleep without Nanit recording them. Yet, if you’re giving the device to someone else or selling it online, you’ll need to change owners. This will remove the connection between you, as a user, and your device.
However, this is not something you can do on your own. Nanit recommends contacting its customer support team, who will do it for you. Continue reading to learn more about connecting Nanit’s customer support team and best practices for when you plan on changing owners.
Perform a Factory Reset
- Nanit published Nanit for Android operating system mobile devices, but it is possible to download and install Nanit for PC or Computer with operating systems such as Windows 7, 8, 8.1, 10 and Mac. Let's find out the prerequisites to install Nanit on Windows PC or MAC computer without much delay.
- So, looking at the Nanit app, you’ve got all of the standard functions like talking about the background, audio toggle, the nightlight control icon, and a screen capture feature. Also, the camera settings are all conveniently located in one centralized spot again, which is essential to having a good app experience.
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Performing a factory reset will revert your device to a point as though you purchased it for the first time. It will forget your Wi-Fi network and erase all settings.
Now, Nanit recommends contacting their customer support team to change your camera’s owner. However, if you aren’t too concerned about who will own your camera next, a simple factory reset alone can do the trick.
To reset your Nanit Pro Camera:
- Plug in and turn on your camera.
- Locate the button near the power cord on the back.
- Hold down on the button for 10 seconds.
- Release when the blue light starts to blink.
To reset your Nanit Plus or Nanit Original Camera:
- Turn the camera on.
- Locate the pinhole on the back of the camera.
- Stick a paperclip into the pinhole.
- Wait for the camera’s red light to flash and listen for a low sound (although you might not hear it).
- Wait for the night light to flash twice.
Nanit will tell you to go into the app and connect your device to the internet. If you’re giving the device to someone else, you can put it back in the box.
If you feel more comfortable contacting Nanit’s customer service to perform the reset process with you and remove you as the current owner, continue to the steps below.
Make Sure You’re the Current Owner
Before you call Nanit’s customer service to help with the process of switching device owners, make sure that you’re the registered owner of the camera. Nanit’s customer support team will only make changes if the camera is registered in your name with your contact information.
To check if you’re listed as the camera’s owner:
- Open the Nanit app.
- Navigate to the side menu.
- Select your camera.
- Tap your baby’s settings.
- Go to the “Parenting Team” list.
Nanit App Computer
If you see your name listed, then you’re the registered owner of the camera.
What if You’re Not the Camera’s Owner?
When you own and register a Nanit, it classifies users into three categories: owners, admins, and viewers.
Admins can add other admins and viewers whenever. However, you can’t upgrade an admin to owner. So, if you’re not the camera’s owner, you will need the email address of the person who is. You will be asked to provide this information when you call Nanit’s customer support team.
Find the Email Address Associated with Your Nanit Account
It’s not uncommon these days to have multiple email addresses: one for home, one for work, and one for social media. If you don’t know which email address is connected to your Nanit camera, you could have a hard time changing owners.
To see what email address you’ve registered the device under:
- Open the Nanit app.
- Navigate to the side menu bar.
- Select “Your Settings.”
This screen will show the email address that connected to the device. Once you’ve confirmed that you’re the camera’s owner and have the email address, you can contact Nanit’s customer support team.
Contact Nanit’s Customer Support Team
You have these choices when connecting with Nanit’s customer support team:
Send a Message
Nanit notes that the easiest way to connect with their team is via email. By sending an electronic request, you can state your problem where a representative will get back to you “as soon as possible.” First, click here to access the page. Then, be prepared to give this information:
- The email address that’s registered to your Nanit
- Your message’s subject
- A description of your issue (being that you want to change owners)
- Your name
- Your country
- A summary of your problem via the dropdown bar (“I need technical help with Nanit”)
You can also include photo attachments if you believe that would explain your problem. This could include your device’s serial number or any error messages.
Call Nanit’s Customer Service
Although Nanit prefers the method we described above, you can also call Nanit yourself. Its team’s availability may depend on the time of day and day of the week. You can dial 1(866) 696-2648.
Conclusion
We think that performing a factory reset is a perfectly feasible way of wiping your Nanit’s memory and changing owners. Nanit, however, recommends sending their team an inquiry online to change owners.
The Nanit Pro Smart Baby Camera is known as one of the most innovative smart baby monitoring systems, and for good reason. This product uses industry-leading technology that helps you track and record all your baby’s progress during rest and sleep. Researching the recording capabilities is an essential step in giving you all the information you need on this monitoring choice for your most precious asset: your baby! With that said, you may be wondering if Nanit records all the time.
The Nanit baby monitoring camera provides a constant video feed of your baby’s activity in real-time. To save, store and integrate advanced video tracking, there are several subscription options. Without a plan, Nanit still provides a high-quality, live feed that is always recording.
Nothing is more important than making sure your baby is safe, comfortable, and resting well. With an always-on video feed and multiple options to track, save, and monitor sleep, the Nanit is the most sophisticated system you can purchase for your baby’s well-being. Keep reading to find out more about how the Nanit records all the time to give you the comfort and security you need for your family.
How Does Nanit Record all the Time?
The Nanit system provides your family with the latest technology for keeping track of your baby’s rest. Whether you want to mount your Nanit Pro Camera on the wall or use a safe, convenient floor stand for easy portability, you can choose which option is right for you.
The camera utilizes 1080p recording quality that relays a crisp, clear view of the baby’s every moment while resting and sleeping. The camera is always on, making sure you do not miss a moment.To save and track the live feed, there are a few options to look at to help you decide on which choice is right for you.
Can Nanit Record All the Time if There is More than One Camera?
If you have more than one baby you are monitoring, the app can accommodate multiple cameras and feeds for added convenience. Even with more than one camera integrated into the app, you can be assured that each camera is constantly recording, and it is easy to switch between camera feeds right in the app.
Nanit Camera Recording Options
Below, you will be able to compare the recording options that Nanit offers. With several subscription offers, a free trial when first purchased, and bundle savings, there is a choice for every budget. Below, you can see what each plan offers:
Nanit App Issues
With Nanit, you will be able to save and monitor the different analytics mentioned above with the various subscriptions the brand offers:
- Nanit Insights is free for the first year when you purchase the Nanit Pro system. After that, you can choose between $5 a month or $50 for a year subscription after your free year is up. Up to two users can utilize the benefits of this subscription.
- Insights Premium costs $10 a month or $100 for a yearly subscription. This subscription can have up to ten users, allowing loved ones and caregivers premium access to monitor your baby’s sleep.
- Insights Unlimited is a premium option that can add fifty users to the app access. This option costs $30 a month or $300 for a year’s access.
How to View Nanit Recordings
Viewing the Nanit recordings conveniently is important, and the Nanit app is a full-featured, interactive app with multiple options to interact, track and view all your baby’s progress. Access recordings, live feed, tips, statistics, and more on your smartphone. The Nanit app for iOS can be found here. For an android phone, you can download the app here.
Users often inquire about utilizing the Nanit app on their desktop or PC; however, currently, there is no option for viewing on these devices.
If you have an Echo Show, you can enable the Nanit skill in the Alexa app and view a live feed from the camera, adding a convenient viewing option without using your smartphone. It should be noted that there is currently no option to interact using your Echo Show, only the ability to view a live feed from the camera.
Conclusion
Nanit App Issues
The Nanit camera and baby monitoring system provide around-the-clock recording, allowing you to rest assured that your baby is safe and comfortable. High-quality recordings and premium app features make the Nanit system one of the best choices in the baby monitoring industry.